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Security Privacy & Cookies

Our commitment to privacy and security

hcl-clamping.co.uk is a website which is operated by HCL Fasteners Ltd. We are committed to ensuring we respect the privacy of all visitors, and users of our website. We will only use your personal information in accordance which our privacy policy and current data protection laws.

When submitting information to our website you consent to the collection, storage and processing of your personal information in accordance with our privacy policy.

As HCL Fasteners Ltd is a business selling goods and materials used in factories, utilities and production environments. Few goods, if any, are suitable for consumer use and therefore we operate on the understanding that people using the site, or applying for an account with us, are doing so for business purposes, including sole traders. Therefore we make the reasonable assumption that visitors to our site are business customers and we operate under the rules and regulations that apply in the B2B market.

If you are a private individual you must advise us that you are not operating as or on behalf of a business. By default this will automatically exclude you from all B2B marketing campaigns and any application for a credit account will be refused. On confirming you are a private individual we will make all efforts to ensure we treat you and your information with all additional care and attention as required under UK consumer law.

What information do we collect?

If you make an order with us, there is certain personal information which we will require in order to process your order (such as name, company name, billing address and shipping address, bank details, e-mail address and telephone number.)

The only 3rd parties we will pass your details onto will be those who it is essential for your order, for example your address to the carrier of your order in order for it to be delivered. Under no circumstances do we sell or rent any personal information which you supply to us to any third parties.

From time to time we may ask you to complete a survey in order to improve our service to our customers, but you do not have to oblige.

IP Addresses and Cookies

We will use your Internet Protocol (IP) Address. An IP Address is a set of numbers, which is assigned to your computer when connected to a network or to the internet. This is automatically logged by our servers and used only to ensure the web site remains operational and help resolve problems which may be encountered. We will not use your IP Address to identify you personally or the organisation you work for.

Our site uses cookies for several purposes. A cookie is a small file which our web site requests to be stored by your browser. Your browser usually stores this file on your computer’s hard drive. These files are used to help certain functions of the web site to operate correctly. Many web browsers have controls which influence what cookies are allowed to be stored on your computer.

We use cookies for the following purposes:

Login Assistance: After registering on the web site a token may be stored in a cookie to assist with the login process.

Site Usage and Performance Statistics: We use some cookies help us to understand what parts of our website are of interest to our customers and help identify any problems a visitor to the site may encounter. The information gathered is anonymous and cannot be used to identify you. The anonymous, aggregated, information gathered is used to generate reports and identify trends. This information can also help recognise when a customer returns to the web site.

Function Specific Cookies: Certain functions critical to the operation of the web site, or to serve the needs of our B2B customers, require the use of cookies. These include a reference to the shopping basket to allow quick recall when a customer returns and the currently selected facets when searching for products.

Third parties: We do not use any third party content. All credit/debit card processing is handled in a secure connection between your browser and our payment services gateway provider. We have no control over what cookies are used by this third party but have assurances that any cookies used are essential to the provision of payment services. A few articles may have social media "like" buttons.

Cookie Privacy: We are working hard to further reduce our reliance on cookies but these enhancements are not currently available. When changes to our use of cookies become available this cookie information will be updated.

Where do we keep your information?

All data given to us is stored securely at all times. Our staff are engaged in using your personal information to process orders, including name, addresses, and payment details. By submitting your personal data you agree to this storing, and processing of information.

We follow strict security procedures in the storage and disclosure of personal information to prevent authorised access or unlawful processing of your personal information. We keep your personal information confidential and store it on a secure server which is password protected and firewalls. We use secure socket layer software (SSL) to encrypt all traffic containing your personal information. This technology ensures your information is not visible to any third-party en-route.

The hcl-clamping.co.uk web site recognises if a logged-in user has the right to use credit terms for the purchase of goods and services. Therefore we strongly recommend that you always log out and close down your internet browser when you have finished purchasing from hcl-clamping.co.uk especially if you use a shared PC. This will delete temporary cookies from any sites you may have visited. You are responsible for keeping your password and access to hcl-clamping.co.uk secure. We ask you not to share passwords with colleagues.

How will we use your information?

We will only use information about you when it is essential:

  • Set up, managing your account, and contacting you about your account
  • Carry out our obligations arising from any contracts entered into between you and us
  • Allow you to participate in interactive features of our website (where you choose to do so)
  • Notify you about changes to our service
  • Provide you with information and updates on products and services which may be of interest to you (where you have agreed to this)

Marketing and Communication

You may have opportunity to subscribe to our newsletters and you are given the option to subscribe to our marketing and communications upon registering to our website. You will always be given the option to unsubscribe to our e-mail marketing, and you may inform us at any time that you wish not to be marketed to and we will ensure you are taken off our marketing lists.

We will market only products and services which we believe are of interest to you and are directly related to products and services provided by HCL Fasteners Ltd. The aim of our marketing and communications is to provide you with information and to give you the best products, services and offers.

Your Rights

Opting Out:

If you no longer wish to receive marketing information from us you have the option of ‘opting out’. And instructions will be represented at the bottom of each of our e-mails. Or you can choose to let us know in writing or via telephone.

Access to information:

You are entitled to information kept on our system about you, and your business. And we ask you to keep us informed of any necessary changes to keep information accurate and up to date. If you require a copy of all information kept on the system about yourselves you must e-mail sales@hcl-clamping.co.uk and inform them of your request. You may also send a request to us in writing. Access to information is strictly on a personal data basis and does not include company information. There is a small fee for access to data under the Data Protection Act of £15.

Changes to our privacy policy:

We reserve the right to change this privacy policy at any time. If we change them we update them here on the website.

Questions:

Questions and comments about this privacy policy are welcomed, please e-mail us at sales@hcl-clamping.co.uk or write to us at: HCL Fasteners Ltd, Clamping House, 1st Avenue, Westfield Ind Est, Radstock, BA3 4BS