Delivery and Returns
Changing or Cancelling an Order
If you wish to change or cancel your order, please contact our Technical Sales Team on:
Telephone: +44(0)1761 417714
Please have your order number and the date of when you ordered available. If your products have already been delivered, please see our returns policy.
If you are not satisfied with your purchase, you can return a product to us and we will be happy to refund or exchange the item providing it is on a fully resalable condition. Products should be returned in the original, undamaged packaging within 7 days.
If a returned product is not in a fully resalable condition, HCL Fasteners Ltd reserves the right to refuse a refund on the item or deduct 20% of the original selling price from the refund.
1. Contact our Technical Sales Team on +44(0)1761 417714 or by email at firstname.lastname@example.org with your:
- Order number
- Stock number
- Reason for return
- Whether a replacement or refund is required
2. You will then be issued with a RRQ number. A returned product will not be accepted without a HCL RRQ number.
3. Returns can be made by the following options:
Via the customers' courier service
Please note: HCL Fasteners Ltd will refund the price of the item to the buyer or exchange the product once it is received by us. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
Due to the technical nature of some of our products, goods returned as faulty may have to undergo extensive testing. This may delay the acceptance of the return and any subsequent credit or exchange. Customers seeking continuity of supply can purchase a replacement immediately and then the cost of any goods deemed faulty by HCL Fasteners Ltd will then be credited to compensate the new purchase.
If you need further assistance please contact our Technical Sales Team on +44(0)1761 417714 or by email at email@example.com
A 20% restocking change will be made in respect of current stock items returned as incorrectly ordered by the customer.
Made to Order Products
HCL Fasteners Ltd will not accept the return of any goods specially ordered or manufactured to the customer's requirements.